A Smile Goes a Long Way

Nov 25, 2013 | Customer Service, Impressions, NYC, Perception, Reputation

From 7:30 – 9:30am there is a steady stream of suits and skirts racing in and out of the 72nd Street subway stop in Verdi Square. Passersby are clutching their coffees for dear life, weaving in and out of the traffic with heads down and eyes fixated on the cobblestone...